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Return / Exchange Policy
Everything you need to know about returns, exchanges, and gear claims.
Start Here
Need a return,
exchange, or gear
claim?
Use the portal below to start your return, swap sizes, request store credit, or file a defective gear claim. Have your order number and email ready.
Start Return / Exchange
File Gear Claim
Portal required. Unauthorized returns sent outside the portal may be refused.
Section 01
Eligibility
Return window
Items must be submitted for return or exchange within
30 days of the delivery date.
Requests submitted after 30 days will not be accepted.
Item condition
Items must be unworn, unwashed, and unaltered.
Items showing signs of wear, washing, modification, or damage
caused by the customer are not eligible.
Original packaging
Items do not need to be in original packaging, but must be
securely packaged for return shipment to avoid damage in transit.
Proof of purchase
Your order number and email address are required to locate your
purchase in the portal. No order number, no return.
Section 02
Resolution Options
Most popular
Store Credit
No restocking fee. No waiting.
Store credit is issued instantly upon return approval and never
expires. The easiest way to get back to shopping.
Recommended
Exchange
Always free.
Swap for a different size or style at no cost. Select your
replacement item directly in the portal — we ship it when
we receive your return.
Refund to Original Payment
Refunds are available to the original payment method.
A $5 restocking fee applies unless you purchased
shipping insurance, in which case the fee is waived.
Allow 5–10 business days for the refund to appear.
Restocking fee
Purchased shipping insurance? No restocking fee.
Opted out of insurance? A $5 fee applies to refunds
back to original payment. Exchanges and store credit are always free.
Processing time
Returns are processed within 2–3 business days
of receipt. Refunds to original payment may take an additional
5–10 business days depending on your bank or card issuer.
Section 03
How to Return
Step 01
Start in the portal.
Go to our
Returns & Exchanges Portal
and enter your order number and email address.
Step 02
Select your resolution.
Choose store credit, exchange, or refund to original payment.
Select the items you're returning and follow the prompts.
Step 03
Download your label.
A pre-paid return shipping label will be generated instantly.
Print it and attach it securely to your package.
Step 04
Drop it off.
Take your package to any carrier drop-off location. Keep your
receipt as proof of shipment until your return is confirmed.
Important
Do not send items without a portal-generated label.
Unauthorized returns sent without going through the portal will
be refused and returned to sender at their expense. We cannot be
responsible for items sent outside of this process.
Section 04
Final Sale Items
The following items are not eligible for return, exchange, or store credit under any circumstances. All sales on these items are final.
Sale & Discounted Items
Any item purchased at a discounted or sale price. No exceptions.
Underwear
All underwear is final sale for hygiene reasons.
Decals
All decals and stickers are final sale.
Patches
All patches are final sale.
Gift Cards
Gift cards are non-refundable and non-transferable.
Section 05
Defective Gear Claims
We stand behind every piece of gear we make. If your item has a manufacturing defect or was damaged in transit, we want to know about it and we will make it right.
What qualifies
Stitching or seam failure, zipper or hardware defects, fabric
tears or material defects, and items damaged in shipping —
all under normal use conditions.
What doesn't qualify
Normal wear and tear, damage caused by misuse, modifications,
improper care, or intentional damage. Decal and patch items
are also excluded from claims.
Claim window
Claims must be filed within 30 days of delivery.
Claims submitted outside this window may not be accepted.
Photo required
Clear photos of the defect are strongly recommended
and may be required to process your claim. Well-lit, close-up
photos significantly speed up review.
Resolution
Approved claims are resolved with a
replacement, store credit, or refund
at our discretion based on the defect and item availability.
How to file
File all claims through our
Claims Portal.
Do not send items back without instruction — we will let you
know if we need the item returned.
Section 06
Questions
Response time
Our support team typically responds within
24 hours on business days. We're real people
who use the gear — we'll get you sorted.
Contact
Reach us through our
Contact page.
Please include your order number in any support inquiry to
help us move faster.