Welcome to the FAQ page of Combat Iron Apparel Co.! We definitely understand that you may have questions about the brand, our products, and the team. Most of the common questions we have regarding sizing, shipping, returns, etc, you'll find them here. So, without further ado, let's dive into the FAQs!
Who is Combat Iron Apparel Co. and what are we about?
Combat Iron Apparel Co. is a premium apparel brand that specializes in creating high-quality, stylish, and functional clothing for fitness enthusiasts and athletes. Our products are designed to help you perform at your best, whether you're working out in the gym or competing in a sport.
What makes Combat Iron Apparel Co. different from other Patriotic Athletic Apparel brands?
At Combat Iron Apparel Co., we believe that style and function should go hand-in-hand. We offer a wide range of products that not only look great but also perform to the highest standards. Our products are made from the finest materials, ensuring maximum comfort and durability. We also offer a 100% satisfaction guarantee, so you can be confident in your purchase.
How do I find the right size for me? Do you have a sizing chart?
To help you find the right size, we've provided detailed size charts on each product page. Simply measure yourself and compare your measurements to the size chart to find the best fit. If you're still unsure, don't hesitate to contact us for assistance.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and Apple Pay.
How long will it take to receive my order?
Orders typically take 3-5 business days to ship from our facility in Gainesville, GA, depending on your distance. We offer free standard shipping on all orders within the United States over $99. For international orders, shipping times and amount will vary.
Can I track my order?
Yes, you can track your order by logging into your account and clicking on "Order History." You'll be able to see the current status of your order, as well as the estimated delivery date.
What is your return policy?
If you're not completely satisfied with your purchase, you may return it for a full refund within 30 days of receiving your order. Simply contact us to initiate the return process.
Can I exchange an item?
Yes, you can exchange an item for a different size or color. Simply contact us to initiate the exchange process. Our exchange period is within 30 days of purchase date.
Do you ship internationally?
Currently we do not. Only to US Soldier orders stationed overseas with an APO, AFO, AEO, etc.
Are your products made from sustainable materials?
Yes, we are committed to using sustainable materials in our products, whenever possible. We believe that it's important to do our part to protect the environment and create a better future for everyone.
What is the warranty on your products?
All of our products come with a 30 day warranty, covering any manufacturing defects. If you experience any issues with your product, please contact us for assistance. If product is highly used, it will be fairly decided by the management to allow or deny an item based on the defect.
How do I care for my Combat Iron Apparel Co. products?
To ensure the longevity of your products, we recommend following the care instructions on the label.
Do you offer military or service discounts?
Yes, we offer a military and service discount to all active and retired military personnel, as well as first responders. Please find an easy access point on the top bar of our website.
Is this brand veteran-owned?
Yes, Combat Iron Apparel Co. is proudly a 100% Veteran/LEO Owned brand. We are committed to supporting the military and veteran community as well as our local and all police, fire and ems servicemen and woman.
Do you offer an ambassador program?
Yes, we do offer an ambassador program named the Tactical Athlete Club. If you're passionate about fitness, your Country and our brand, we'd love to hear from you! Please contact us for more information on how to become a Combat Iron Tactical Athlete™.
Do you offer a rewards program?
Absolutely! We offer an easy, no stress style rewards program that keeps up with your points and rewards for you without you having to worry about it. Once you enroll in our rewards program during the purchase process or prior, every order you purchase on that account will be tracked and rewarded back to you. You'll earn points for every purchase you make and other small options to gain more points by performing, which you can then redeem for discounts, free shipping, and other perks.
I can't get ahold of customer service it seems. What do I do?
If you're having trouble getting in touch with customer service, please check the email you are using and confirm it is correct. That is usually the biggest error that we found customers have.
** Sending multiple emails regarding the same order in a very short amount of time only delays the return emails, due to excess amount of pending customer emails.
*** Our Customer Service team replies to orders in the order they are received, so please be patient and wait while our team helps other customers as well.