COMBAT IRON'S

FAQ'S

ABOUT THE BRAND

Use this text to answer questions in as much detail as possible for your customers.

ORIGINALLY STARTED IN BUFORD, GA, WE NOW ARE LOCATED IN GAINESVILLE, GA. ABOUT 1 HOUR NORTH OF ATLANTA AND THE START OF "NORTH GEORGIA" HEADING TOWARDS THE MOUNTAINS. WE ARE A SMALL TEAM THAT HAS BUILT WHAT WE HAVE FROM NOTHING BUT AN IDEA AND HARD WORK.

LIKE MANY PATRIOTIC SUPPORTING BRANDS, WE DO OUR BEST TO ENSURE WE OFFER AMERICAN MADE PRODUCTS FOR OUR BRAND, WHILE SOME PRODUCTS ARE SENT TO US FROM ALL OVER THE WORLD. WE DO ALL OF OUR CUSTOMIZATIONS, PRINTING, EMBROIDERING AND FULFILLMENT IN GAINESVILLE, GA.

WHILE OUR APPAREL IS STRONGLY PATRIOTIC/FITNESS INSPIRED, OUR BRAND IS MADE FOR EVERYBODY. WE OFFER A VERY LARGE VARIETY OF DESIGNS, COLLECTIONS AND STYLES OF CLOTHING TO ENSURE WE OFFER EVERYBODY SOMETHING THEY CAN ENJOY.

ORDERS/SHIPPING

• ALL RETURNS OR EXCHANGES MUST BE FILED WITHIN 45 DAYS OF ORDER AND ONLY ACCEPT ITEMS IN NEW CONDITION.

• ALL ITEM'S MUST BE FREE OF ANY USE, STAINS, DEODORANT MARKS, PERFUMES/SPRAYS, MAKE-UP, DIRT, RIPS/CUTS OR ANIMAL HAIR.


• IF AN ITEM IS DISCOUNTINUED OR WAS A SPECIALTY ITEM ORDER, EXCHANGE MAY NOT BE CAPABLE.


** ALL CLEARANCE ITEMS ARE FINAL. NO RETURNS OR EXCHANGES ALLOWED.


**PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR ALL RETURNS OR EXCHANGES TO BE FULLY PROCESSED ONCE IT ARRIVES TO OUR FACILITY.


**COMBAT IRON DOES NOT REFUND THE ORIGINAL SHIPPING COST TO THE CUSTOMER. ANY RETURN TO ORIGINAL FORM OF PAYMENT REQUIRES A $5.00 RESTOCKING FEE DEDUCTED FROM THE ORIGINAL ORDER TOTAL.

SWIMWEAR
** ALL SWIMWEAR BOTTOMS MUST BE RETURNED WITH THE ORIGINAL SANITARY HYGIENE LINER. THIS IS TO HELP KEEPING THE SWIMWEAR SANITARY.

Please send all return/exchanges back to our facility at the address below:
Combat Iron Apparel Co.
Attn: Returns/exchanges
2495 Athens Highway
Gainesville, GA 30507

Our Fulfillment Center receives all orders and ships them in the order they were placed.

Most Customers orders are packaged and shipped within 72 hours of being placed. Once your order is packaged and shipped, you will be emailed a shipping confirmation and tracking number. Please use this to track your order.

Once the package is handed off to the postage carrier, standard shipping can take between 3-7 days.

Like all, our shipping is based off our business days: Tues-Friday.

In case your order is lost, stolen or damaged, Route is a third-party application that will ensure your order is replaced or refunded. Due to the number of orders lost and stolen during shipping, Route is a very helpful asset.

If your package is missing or damaged and you purchased Route Insurance, click here to
file a claim here.

Route Insurance will reach back out via email within 72 hours to resolve the shipping error.

We are sorry that your package may be lost through USPS. USPS is responsible
for all mail once they take possession from our facility. If you purchased Route Insurance with your order, you can file that claim and have that order taken care of through Route. If you didn't, please reach out to our customer
service team at customerservice@combatironapparel.com and someone will be able
to assist you.

Combat Iron cannot be held liable for any lost, stolen,
misplaced packages during transit. Nor are we liable if you enter the wrong shipping address during the ordering process. We offer Route Shipping Insurance to help customers not be another subject to mail theft.

We always send out an email to you once your order is placed, once your order is fulfilled and once your order is delivered.

However often times the customer will forget to put their email on the order OR will misspell* their email during checkout.

Last resort, check your spam box. We'd hate for your email to think we're spam but it could be worst.

We ask you double check your order before processing it. Once your order is shipped, we no longer can make any edits to the delivery address. We use the address exactly how it is given to us per the customer to ensure we do not enter it incorrectly on our side.

Yes! For many years we have become accustomed to shipping hundreds of orders on a regular to our Military locations all over the Map.

AS MANY BRANDS, WE RECEEIVE HUNDREDS OF ORDERS PER DAY. WITH THIS BEING SAID, ONE ORDER IS VERY HARD TO STOP THE ENTIRE TRAIN FROM ROLLING TO FIX DUE TO LOW STAFF AND HIGH VOLUME OF ORDERS.

YOU CAN ALWAYS REACH OUT TO OUR CUSTOMER SERVICE TEAM AND IF THERE IS TIME OR A WAY TO MAKE AN EDIT THEY WILL. HOWEVER, THEY ARE NOT GUARANTEED TO BE ABLE TO DO SO.

CUSTOMERSERVICE@COMBATIRONAPPAREL.COM

DISCOUNTS/WHOLESALE

WE ARE PROUDLY PARTNERED WITH GOVX TO PROVIDE ALL GOVERNMENT AND MILITARY MEMBERS AN EFFECTIIVE AND SIMPLE WAY TO VERIFY FOR YOUR 15% OFF DISCOUNT CODE.

Thank you for your interest in becoming a Combat Iron Apparel wholesale retailer. We proudly offer wholesale ordering to authorized retailers and businesses who potentially like to carry our apparel in their place of business.

Please reach out to our support team for more information and we will be happy to get you squared away.

email: customerservice@combatironapparel.com

AFFILIATE PROGRAM

YES!!

At Combat Iron we choose our Tactical Athletes carefully to ensure we have the best team representing the brand and each other. We are a company that started from a living room and has continued to grow each and every day. We know our growth is largely dependent on not just the quality product we offer, but all of our Tactical Athlete™ Ambassadors who represent our name.

We could not be where we are today without our loyal team. We reward with Cash Commissions, Combat Iron Store Credit, Loyalty Points and more. If chosen to represent Combat Iron, you will be provided with your own affiliate log on to our platform so you can streamline your growth within the brand. You'll have access to view and track your sales, claim rewards and more. 

Tactical Athlete Program (TAPS)