FAQ

Welcome to the FAQ page of Combat Iron Apparel Co.! We definitely understand that you may have questions about the brand, our products, and the team. Most of the common questions we have regarding sizing, shipping, returns, etc, you'll find them here. So, without further ado, let's dive into the FAQs!

Who is Combat Iron Apparel Co. and what are we about?

Combat Iron Apparel Co. is a premium apparel brand that specializes in creating high-quality, stylish, and functional clothing for fitness enthusiasts and athletes. Our products are designed to help you perform at your best, whether you're working out in the gym or competing in a sport.

What makes Combat Iron Apparel Co. different from other Patriotic Athletic Apparel brands?

At Combat Iron Apparel Co., we believe that style and function should go hand-in-hand. We offer a wide range of products that not only look great but also perform to the highest standards. Our products are made from the finest materials, ensuring maximum comfort and durability. We also offer a 100% satisfaction guarantee, so you can be confident in your purchase.

How do I find the right size for me? Do you have a sizing chart?

To help you find the right size, we've provided detailed size charts on each product page. Simply measure yourself and compare your measurements to the size chart to find the best fit. If you're still unsure, don't hesitate to contact us for assistance.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and Apple Pay.

How long will it take to receive my order?

Orders typically take 3-5 business days to ship from our facility in Gainesville,  GA, depending on your distance. We offer free standard shipping on all orders within the United States over $99. For international orders, shipping times and amount will vary.

Can I track my order?

Yes, you can track your order by logging into your account and clicking on "Order History." You'll be able to see the current status of your order, as well as the estimated delivery date.

What is your return policy?

If you're not completely satisfied with your purchase, you may return it for a full refund within 30 days of receiving your order. Simply contact us to initiate the return process.

Can I exchange an item?

Yes, you can exchange an item for a different size or color. Simply contact us to initiate the exchange process. Our exchange period is within 30 days of purchase date.

Do you ship internationally?

Currently we do not. Only to US Soldier orders stationed overseas with an APO, AFO, AEO, etc.

Are your products made from sustainable materials?

Yes, we are committed to using sustainable materials in our products, whenever possible. We believe that it's important to do our part to protect the environment and create a better future for everyone.

What is the warranty on your products?

All of our products come with a 30 day warranty, covering any manufacturing defects. If you experience any issues with your product, please contact us for assistance. If product is highly used, it will be fairly decided by the management to allow or deny an item based on the defect.

How do I care for my Combat Iron Apparel Co. products?

To ensure the longevity of your products, we recommend following the care instructions on the label. 

Do you offer military or service discounts?

Yes, we offer a military and service discount to all active and retired military personnel, as well as first responders. Please find an easy access point on the top bar of our website. 

Is this brand veteran-owned?

Yes, Combat Iron Apparel Co. is proudly a 100% Veteran/LEO Owned brand. We are committed to supporting the military and veteran community as well as our local and all police, fire and ems servicemen and woman.

Do you offer an ambassador program?

Yes, we do offer an ambassador program named the Tactical Athlete Club. If you're passionate about fitness, your Country and our brand, we'd love to hear from you! Please contact us for more information on how to become a Combat Iron Tactical Athlete™.

Do you offer a rewards program?

Absolutely! We offer an easy, no stress style rewards program that keeps up with your points and rewards for you without you having to worry about it. Once you enroll in our rewards program during the purchase process or prior, every order you purchase on that account will be tracked and rewarded back to you. You'll earn points for every purchase you make and other small options to gain more points by performing, which you can then redeem for discounts, free shipping, and other perks.

I can't get ahold of customer service it seems. What do I do?

If you're having trouble getting in touch with customer service, please check the email you are using and confirm it is correct. That is usually the biggest error that we found customers have.

** Sending multiple emails regarding the same order in a very short amount of time only delays the return emails, due to excess amount of pending customer emails. 

*** Our Customer Service team replies to orders in the order they are received, so please be patient and wait while our team helps other customers as well. 

email: [email protected]

ABOUT THE BRAND | CMBTIRN

Established in 2016 after two combat tours and many years serving in local Law Enforcement, Combat Iron is 100% Veteran Owned brand striving to offer premium gear with a patriotic, pro 2A theme. Based out of Gainesville, Georgia. Shop American. Shop Veteran made. Shop for the Tactical Athlete™ in you.

CLICK HERE TO WATCH A BEHIND THE SCENES VIDEO OF OUR PRODUCTION FACILITY

ORIGINALLY FOUNDED OUT OF BUFORD, GA, WE ARE CURRENTLY LOCATED IN GAINESVILLE, GA ABOUT 1 HOUR NORTH OF ATLANTA.

LIKE MANY PATRIOTIC SUPPORTING BRANDS, WE DO OUR BEST TO ENSURE WE OFFER AMERICAN MADE PRODUCTS FOR OUR BRAND, WHILE SOME PRODUCTS ARE SENT TO US FROM ALL OVER THE WORLD. WE DO ALL OF OUR CUSTOMIZATIONS, PRINTING, EMBROIDERING AND FULFILLMENT IN GAINESVILLE, GA.

WHILE OUR APPAREL IS STRONGLY PATRIOTIC/FITNESS INSPIRED, OUR BRAND IS MADE FOR EVERYBODY. WE OFFER A VERY LARGE VARIETY OF DESIGNS, COLLECTIONS AND STYLES OF CLOTHING TO ENSURE WE OFFER EVERYBODY SOMETHING THEY CAN ENJOY AND KNOW IT'S QUALITY GEAR.

ORDERS/RETURN POLICY

• ALL RETURNS OR EXCHANGES MUST BE FILED WITHIN 30 DAYS OF ORDER AND ONLY ACCEPT ITEMS THAT ARE STILL IN NEW CONDITION.

• ALL ITEM'S MUST BE FREE OF ANY USE SUCH AS: STAINS, DEODORANT MARKS, PERFUMES/SPRAYS, MAKE-UP, DIRT, RIPS/CUTS, ANIMAL HAIR, ETC.


• IF AN ITEM IS DISCOUNTINUED OR WAS A SPECIALTY ITEM ORDER, EXCHANGE MAY NOT BE CAPABLE.


** ALL CLEARANCE ITEMS ARE FINAL. NO RETURNS OR EXCHANGES ALLOWED.


**PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR ALL RETURNS OR EXCHANGES TO BE FULLY PROCESSED ONCE IT ARRIVES TO OUR FACILITY.


**COMBAT IRON DOES NOT REFUND THE ORIGINAL SHIPPING COST TO THE CUSTOMER. ANY RETURN TO ORIGINAL FORM OF PAYMENT REQUIRES A $5.00 RESTOCKING FEE DEDUCTED FROM THE ORIGINAL ORDER TOTAL.

SWIMWEAR
** ALL SWIMWEAR BOTTOMS MUST BE RETURNED WITH THE ORIGINAL SANITARY HYGIENE LINER. THIS IS TO HELP KEEPING THE SWIMWEAR SANITARY.

IF YOU NEED TO RETURN A PRODUCT, PLEASE EMAIL OUR SUPPORT TEAM AT: [email protected]

We ask you double check your order before processing it. Once your order is placed and ships, we can no longer make any edits to the delivery address. We use the address exactly how it is given to us per the customer to ensure we do not enter it incorrectly on our side.

We always send out an email to you once your order is placed, once your order is fulfilled and once your order is delivered.

However often times the customer will forget to put their email on the order OR will misspell* their email during checkout.

Last resort, check your spam box. We'd hate for your email to think we're spam but it could be worst.

YES. WE ALLOW ANY ORDER TO BE CANCELLED WITHIN 24 HOURS OF YOUR PURCHASE. PLEASE REACH OUT TO OUR CUSTOMER SERVICE TEAM REGARDING YOUR ORDER TO HANDLE THIS FOR YOU.

*After 24 hours your order will be automatically sent to our fulfilled department for picking/packing and can no longer be edited or canceled until after the customer receives it.

CUSTOMER SERVICE EMAIL ADDRESS: [email protected]

SHIPPING / TRACKING

Our Fulfillment Center receives all orders and ships them in the order they were placed.

Most Customers orders are packaged and shipped within 72 hours of being placed. Once your order is packaged and shipped, you will be emailed a shipping confirmation and tracking number. Please use this to track your order.

Once the package is handed off to the postage carrier, standard shipping can take between 3-7 days.

Like all, our shipping is based off our business days: Tues-Friday.

We are sorry that your package may be lost through USPS. USPS is responsible
for all mail once they take possession from our facility into theirs. If you purchased Route Insurance with your order (we encourage), you can file that claim and have that order taken care of through Route. If you didn't, please reach out to our customer
service team at [email protected] and someone will be able
to assist you.

Combat Iron cannot be held liable for any lost, stolen,
misplaced packages during transit. Nor are we liable if you enter the wrong shipping address during the ordering process. We offer Route Shipping Insurance to help customers not be another subject to mail theft.

Yes! For many years we have become accustomed to shipping hundreds of orders on a regular to our Military locations all over the Map.

DISCOUNTS/WHOLESALE

WE ARE PROUDLY PARTNERED WITH GOVX TO PROVIDE ALL GOVERNMENT AND MILITARY MEMBERS AN EFFECTIIVE AND SIMPLE WAY TO VERIFY FOR YOUR 15% OFF DISCOUNT CODE.

CLICK HERE FOR VERIFICATION

Thank you for your interest in becoming a Combat Iron Apparel wholesale retailer. We proudly offer wholesale ordering to authorized retailers and businesses who potentially like to carry our apparel in their place of business.

Please reach out to our support team for more information and we will be happy to get you squared away.

email: [email protected]

REWARDS PROGRAM

YES!!

At Combat Iron we choose our Tactical Athletes carefully to ensure we have the best team representing the brand and each other. We are a company that started from a living room and has continued to grow each and every day. We know our growth is largely dependent on not just the quality product we offer, but all of our Tactical Athlete™ Ambassadors who represent our name.