-CMBTIRN BRAND-

CUSTOMER
HELP PAGE

SELECT A BOX BELOW

NEED HELP FINDING YOUR ORDER?

TRACK ORDER HERE

RETURNS? EXCHANGES? NO PROBLEM.

FILE CLAIM HERE

ROUTE SHIPPING INSURANCE.

GET MY PACKAGE REPLACED

MY ORDER

TO LOCATE YOUR ORDER, PLEASE USE THE TRACKING # PROVIDED TO YOU BY EMAIL AND ENTER IT HERE

CLICK HERE


**All orders are shipped via UPS or USPS, so please use UPS or USPS to track your order as other carriers can not assist. First please use our website tracking device.

YES, BUT ACT FAST. WE ARE ONLY ABLE TO ALLOW ORDERS TO BE CANCELLED WITHIN 24 HOURS OF YOUR PURCHASE.

TO DO THIS, PLEASE REACH OUT TO OUR CUSTOMER SERVICE TEAM REGARDING YOUR ORDER TO HELP TAKE CARE OF THIS ISSUE.

*After 24 hours your order will be automatically sent to our fulfilled department for picking/packing and can no longer be edited or canceled until after the customer receives it.

**customer service email: customerservice@combatironapparel.com

During the checkout process, you are given the option to release your email to us due to privacy, however if you do not allow this, we are not given an email for your tracking information.

Please be sure to allow us your email information allowing us to continue providing you updates during the shipping process.

**Please Reach out to our Customer Service Team to recover your tracking info

customerservice@combatironapparel.com

This is an issue that not only our company deals with, but any company that ships products. Often your tracking # will show delivered but you do not see it and are mad at us immediately.

99% of the time the package is somewhere you have not looked. Under the stairs, behind the trash can, on the chair in the porch, etc.

The only information we have to go off of is the USPS tracking information as well. There is nothing we can do to help locate the order that was delivered, besides encourage you to look more. Every once in a while, customers will locate their "lost" order at their neighbors, so be sure to ask the neighbors. Plus, some neighborhood love is a good thing.

The package is only able to be scanned as "delivered" if it was actually delivered per the postal office.

FIRST OFF, WE ARE SORRY FOR THE MISTAKE!! WE KNOW HOW ANNOYING WAITING PATIENTLY FOR SOMETHING ONLY FOR IT TO ARRIVE DAMAGED OR WRONG GOES.

However, our team is here for you to help take care of these accidents. Please follow the steps below to resolve this issue:.

STEPS TO FIX ERRORS:

1.) CHECK ORDER FORM AND CONFIRM THE ITEM IS INCORRECT (orders are fulfilled per what shows on the order form, not what you meant to select)

2.) IF THE ITEM IS INCORRECT PER ORDER FORM, PLEASE JUST REACH OUT TO CUSTOMER SERVICE TEAM AND THEY ARE HERE TO HELP YOU GET THIS TAKEN CARE OF.

email: customerservice@combatironapparel.com

3.) OUR FULFILLMENT TEAM WILL HANDLE THE ISSUE PER SPECIFIC ISSUE AND HELP YOU GET YOUR CORRECT PRODUCT AS QUICK AS WE CAN.

**PLEASE ALLOW UP TO 72 HOURS FOR A REPLY PER ISSUE ORDERS

Our Fulfillment Center receives all orders in order they were placed.

Most orders are packaged and shipped within 60 hours (2.5 BUSINESS DAYS) of being placed. Once your order is packaged and scanned in with the postage carrier, you will be emailed a shipping confirmation along with a tracking number. Please use this to track your order. If you never received an email, it is because our fulfillment team was not allowed your email to use to issue you a tracking email.

*Once the package is scanned in by the postage carrier. standard shipping can take between 3-7 days average.

Like all fulfillment centers, our shipping timing is based off our business hours and postage carrier delivery hours: Tues-Friday.

EXCHANGE/RETURN POLICY

• ALL RETURNS OR EXCHANGES MUST BE FILED WITHIN 30 DAYS OF ORDER AND ONLY ACCEPT ITEMS THAT ARE STILL IN NEW CONDITION.

• ALL ITEM'S MUST BE FREE OF ANY USE SUCH AS: STAINS, DEODORANT MARKS, PERFUMES/SPRAYS, MAKE-UP, DIRT, RIPS/CUTS, ANIMAL HAIR, ETC.


• IF AN ITEM IS DISCOUNTINUED OR WAS A SPECIALTY ITEM ORDER, EXCHANGE MAY NOT BE CAPABLE.


** ALL CLEARANCE ITEMS ARE FINAL. NO RETURNS OR EXCHANGES ALLOWED.


**PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR ALL RETURNS OR EXCHANGES TO BE FULLY PROCESSED ONCE IT ARRIVES TO OUR FACILITY.


**COMBAT IRON DOES NOT REFUND THE ORIGINAL SHIPPING COST TO THE CUSTOMER. ANY RETURN TO ORIGINAL FORM OF PAYMENT REQUIRES A $5.00 RESTOCKING FEE DEDUCTED FROM THE ORIGINAL ORDER TOTAL.

SWIMWEAR
** ALL SWIMWEAR BOTTOMS MUST BE RETURNED WITH THE ORIGINAL SANITARY HYGIENE LINER. THIS IS TO HELP KEEPING THE SWIMWEAR SANITARY.

IF YOU NEED TO RETURN A PRODUCT, PLEASE EMAIL OUR SUPPORT TEAM AT: CUSTOMERSERVICE@COMBATIRONAPPAREL.COM

FIRST OFF, WE ARE SORRY FOR THE MISTAKE!! WE KNOW HOW ANNOYING WAITING PATIENTLY FOR SOMETHING ONLY FOR IT TO ARRIVE DAMAGED OR WRONG GOES.

However our team is here for you to help take care of these accidents. Please follow the steps below to resolve this issue:.

STEPS TO FIX ERRORS:

1.) CHECK ORDER FORM AND CONFIRM THE ITEM IS INCORRECT (orders are fulfilled per what shows on the order form, not what you meant to select)

2.) IF THE ITEM IS INCORRECT PER THE ORDER FORM, please reach out to our inhouse team and we will be sure to get your product request reviewed and exchanged.

Changing sizes is something that apparel companies will forever have to deal with. With that being said, as long as the item is brand new without being worn, without stains, without damage, etc, we try to make our process as seamless as possible.

STEP 1: Locate your order # that goes together with the product.

STEP 2: Locate the Returns/Exchange Portal and start the quick process to get that item swapped out to your size preference.

OTHER COMMON SHIPPING QUESTIONS

IT'S CHEAP, SMART AND EXTREMEMLY HELPFUL!

In case your order is lost, stolen or damaged (it happens more often these days than ever before), Route is a third-party application that will ensure your order is replaced or refunded without question. Due to the number of orders lost and stolen during the shipping process, Route is a very helpful asset. 95% of our customer purchase Route which helps everybody take care of any issues.

If your package is missing or damaged and you purchased Route Insurance, click here to file a claim: here.

A Route Insurance rep will reach back out via email within 72 hours to resolve the order issue..

***Please wait for their representative as we have to wait for them to reach back out to us as well.

We ask you double check your order before processing it as we are not liable for shipping to an incorrect address. Once your order is shipped, we can no longer make any edits to the delivery. We use the address exactly how it is provided to us per the customer during the checkout process.

Yes! For many years we have become accustomed to shipping hundreds of orders on a regular to our Military locations all over the Map.

We offer many discounts to help our customers keep money in their pocket, all while still getting the gear they crave.

While offering numerous discounts on the site, only 1 discount is allowed to be used per order. We encourage you to use the higher discount or the best offer that helps you save $.

For any questions regarding discounts or sale prices, please reach out to our Customer Service Team.