ORDER SUPPORT
customer Support
We've got
your back.
Track your order, start a return or exchange, or file a claim. Everything in one place.
Step 01
Order Tracking
01
Check your email
A tracking link is sent automatically when your order ships. Check your inbox and spam folder.
02
Use your order number
Your order number is in your confirmation email. Use it to look up your shipment status.
03
Track live
Click the tracking link to follow your package in real time via the carrier's site.
04
Still no update?
Allow 1–2 business days after shipment for tracking to activate. Contact us if it's been longer.
Step 02
Returns & Exchanges
01
Enter your order
Order number + email. Locate your purchase in the portal in seconds.
02
Select action
Choose return to original payment or exchange for a new size or style.
03
Get your label
Download your pre-paid return label instantly — no waiting.
04
Ship it back
Drop it at any carrier location. Your return or exchange is in motion.
Timeline
Submit within 30 days of delivery. Items must be unworn, unwashed, and unaltered.
Restocking fee
With shipping insurance: no fee. Without insurance: $5 restocking fee. Exchanges always free.
Final sale
Sale items, underwear, decals, and patches are final sale — no returns or exchanges.
Important
Use the portal only. Do not send items without a label — unauthorized returns will be refused.
Step 03
Defective Gear Claims
01
Enter your order
Order number + email to locate your purchase in the claims portal.
02
Describe the defect
Select the issue type and describe what happened. Photos help us move faster.
03
Submit your claim
We review all claims within 2–3 business days and contact you with next steps.
04
We make it right
Replacement, store credit, or refund — based on the defect and availability.
Qualifies
Stitching or seam failure
Qualifies
Zipper or hardware defect
Qualifies
Fabric tear or defect
Qualifies
Damaged in shipping
Something else?
We're here for it.
Not sure where your situation fits? Reach out and our team will get you sorted. We typically respond within 24 hours.