cmbt package PROTECTION

PROTECTION FROM CHECKOUT TO DELIVERY.

Adding Package Protection at checkout to help protect your order against shipping loss, damage, theft, and eligible delivery issues while in transit.e

SMALL FEE. LESS RISK.

Protect your order before it leaves our warehouse, all the way to your house.

WHAT ORDER PROTECTION COVERS

Shipping problems are uncommon, but they happen. Shipping Protection gives your order the added layer of support if something goes wrong during delivery with the carrier.
LOST PACKAGE

LOST PACKAGE

Your tracking stops updating or the carrier confirms the package is lost. New order is reshipped.

DAMAGED IN TRANSIT

DAMAGED IN TRANSIT

Your order arrives with eligible damage caused during shipping.

STOLEN DURING DELIVERY

STOLEN DURING DELIVERY

Your eligible package is taken after the carrier marks it delivered.

MISSING / WRONG ITEM

MISSING / WRONG ITEM

Tracking shows delivered but the item is incorrect or is missing in total.

fix your order issue

Choose from the options below:

submit claim

Purchased Shipping Protection and need to report an eligible shipping issue?

START A CLAIM

talk to support

Have a question about your order, tracking, or claim process? Our support team is ready to help.

CONTACT cx team

SHIPPING PROTECTION FAQ

Shipping Protection is an optional service available at checkout that may cover eligible lost, damaged, stolen, or delivery-related orders.
Select Shipping Protection during checkout before completing your purchase.
Use the Start a Claim button on this page and follow the provider's claim instructions.
You may need your order number, email address, tracking information, photos, and a description of the shipping issue.
Processing times depend on the issue and the information provided. Complete claim details may help avoid delays.
Claims generally need to be submitted by the customer using the email and order information connected to the purchase.