FAQs

Our Fulfillment Center receives all orders in order they were placed.

Most orders are packaged and shipped within 4-5 DAYS of being placed. Once your order is packaged and scanned in with the postage carrier, you will be emailed a shipping confirmation along with a tracking number. Please use this to track your order. If you never received an email, it is because our fulfillment team was not allowed your email to use to issue you a tracking email.

*Once the package is scanned in by the postage carrier. standard shipping can take between 3-7 days average.

Like all fulfillment centers, our shipping timing is based off our business hours and postage carrier delivery hours: Tues-Friday.

FIRST OFF, WE ARE SORRY FOR THE MISTAKE!! WE KNOW HOW ANNOYING WAITING PATIENTLY FOR SOMETHING ONLY FOR IT TO ARRIVE DAMAGED OR WRONG GOES.

However, our team is here for you to help take care of these accidents. Please follow the steps below to resolve this issue:.

STEPS TO FIX ERRORS:

1.) CHECK ORDER FORM AND CONFIRM THE ITEM IS INCORRECT (orders are fulfilled per what shows on the order form, not what you meant to select)

2.) IF THE ITEM IS INCORRECT PER ORDER FORM, PLEASE JUST REACH OUT TO CUSTOMER SERVICE TEAM AND THEY ARE HERE TO HELP YOU GET THIS TAKEN CARE OF.

email: [email protected]

3.) OUR FULFILLMENT TEAM WILL HANDLE THE ISSUE PER SPECIFIC ISSUE AND HELP YOU GET YOUR CORRECT PRODUCT AS QUICK AS WE CAN.

**PLEASE ALLOW UP TO 72 HOURS FOR A REPLY PER ISSUE ORDERS

• ALL RETURNS OR EXCHANGES MUST BE FILED WITHIN 30 DAYS OF ORDER AND ONLY ACCEPT ITEMS THAT ARE STILL IN NEW CONDITION.

• ALL ITEM'S MUST BE FREE OF ANY USE SUCH AS: STAINS, DEODORANT MARKS, PERFUMES/SPRAYS, MAKE-UP, DIRT, RIPS/CUTS, ANIMAL HAIR, ETC.


• IF AN ITEM IS DISCOUNTINUED OR WAS A SPECIALTY ITEM ORDER, EXCHANGE MAY NOT BE CAPABLE.


** ALL CLEARANCE ITEMS ARE FINAL. NO RETURNS OR EXCHANGES ALLOWED.


**PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR ALL RETURNS OR EXCHANGES TO BE FULLY PROCESSED ONCE IT ARRIVES TO OUR FACILITY.


**COMBAT IRON DOES NOT REFUND THE ORIGINAL SHIPPING COST TO THE CUSTOMER. ANY RETURN TO ORIGINAL FORM OF PAYMENT REQUIRES A $5.00 RESTOCKING FEE DEDUCTED FROM THE ORIGINAL ORDER TOTAL.

SWIMWEAR
** ALL SWIMWEAR BOTTOMS MUST BE RETURNED WITH THE ORIGINAL SANITARY HYGIENE LINER. THIS IS TO HELP KEEPING THE SWIMWEAR SANITARY.

IF YOU NEED TO RETURN A PRODUCT, PLEASE EMAIL OUR SUPPORT TEAM AT: [email protected]