TERMS AND CONDITIONS

Terms of Service and Conditions for Combat Iron Apparel Co.

At Combat Iron Apparel Co., we are dedicated to providing you with high-quality, patriotic apparel that exceeds your expectations. To ensure clarity and fairness, we have outlined our policies regarding returns, exchanges, and order issues below.

Website Terms and Conditions for Combat Iron Apparel Co.

Introduction Welcome to Combat Iron Apparel Co. By accessing and utilizing our services, you consent to adhere to the terms and conditions outlined below. These terms govern your use of our website. If you do not agree with any part of these terms, you should refrain from using our site.

Intellectual Property Rights The intellectual property rights of all content on this website, including text, graphics, logos, images, and software, are owned by Combat Iron Apparel Co. or our licensors and are protected by law. You are permitted to use this site for personal, non-commercial purposes as outlined in these terms.

License to Use Website You are allowed to view, download (for caching purposes only), and print pages or other materials from the site for your personal use, subject to the constraints listed herein.

Prohibited Actions:

  • You may not republish material from our site without prior consent.
  • You may not sell, rent, or sub-license material from the site.
  • You may not display any content from the site in public without appropriate licensing.
  • You may not exploit any content on this site for commercial purposes without obtaining a license to do so.
  • You may not modify any content on this site.
  • Redistribution of content from this site, unless content is specifically made available for redistribution, is prohibited.

Acceptable Use You must not use our website in any way that causes, or may cause, damage to the website or impairs the accessibility of the site. You must not use the website in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful activity.

Restricted Access We may restrict access to certain parts of this website or the entire website at our discretion. If you are provided with a user ID and password to access restricted areas of the site, you must ensure that these credentials are kept confidential.

User Content In these terms, "your user content" refers to any material you submit to our website, including text, images, and videos. You grant Combat Iron Apparel Co. a worldwide, irrevocable, non-exclusive license to use, reproduce, adapt, publish, translate, and distribute your content in any existing or future media.

By using the Combat Iron Apparel Co. website, you agree to abide by these terms and conditions, which enhance your experience and protect both you and our company.

Returns and Exchanges Policy

30-Day Return Window

We understand that sometimes items may not work out as planned. To facilitate a smooth return process, please initiate any return or exchange within 30 days of receiving your order. This timeframe helps us manage inventory effectively and maintain customer satisfaction.

Condition of Items

To qualify for a return, items must be:

  • Unworn (with noticeable worn areas)
  • Unwashed
  • Free from stains, damage, pet hair or unpleasant odors

We are committed to maintaining the highest quality standards. Returns that do not meet these criteria may be declined as it is outside of our return policy. 

Refunds Process

Refunds will be processed to the original payment method within 10 business days of receiving and inspecting the returned item. We strive to handle your returns swiftly to enhance your shopping experience. Once a refund is initiated, the bank will then do the transaction, resulting in quicker refunds normally.

Dispute Resolution

By making a purchase, you agree to these terms, which protect both our brand and our valued customers. In the event of a dispute, our policies will guide the resolution process, ensuring transparency and fairness.

Customer Service Commitment

Our customer service team is here to assist you with any questions or concerns regarding your order or our policies. Your satisfaction is our priority, and we aim to provide a responsive and supportive experience.

Email us for any questions or concerns: customerservice@combatironapparel.com

Missing Items Policy

Notification Period: If your package is missing items or has not been delivered, you have 72 Hours from the delivery date to notify us. It is essential to reach out within this timeframe to allow us to assist you effectively.

Steps to Resolve

  1. Check Your Order: Log into your account and verify the items listed in your order. Some items may ship separately.
  2. Track Your Package: Use the tracking number provided in your shipping confirmation email to check the latest delivery updates.

If it shows delivered, please allow it 24 hours before reaching out as normally the package is early scanned showing delivered however it is still in transit.