TERMS AND CONDITIONS
Terms of Service and Conditions for Combat Iron Apparel Co.
At Combat Iron Apparel Co., we are dedicated to providing you with high-quality, patriotic apparel that exceeds your expectations. To ensure clarity and fairness, we have outlined our policies regarding returns, exchanges, and order issues below.
Returns and Exchanges Policy
30-Day Return Window
We understand that sometimes items may not work out as planned. To facilitate a smooth return process, please initiate any return or exchange within 30 days of receiving your order. This timeframe helps us manage inventory effectively and maintain customer satisfaction.
Condition of Items
To qualify for a return, items must be:
- Unworn
- Unwashed
- Free from stains, damage, or unpleasant odors
We are committed to maintaining the highest quality standards. Returns that do not meet these criteria may be declined.
Refunds Process
Refunds will be processed to the original payment method within 10 business days of receiving and inspecting the returned item. We strive to handle your returns swiftly to enhance your shopping experience.
Dispute Resolution
By making a purchase, you agree to these terms, which protect both our brand and our valued customers. In the event of a dispute, our policies will guide the resolution process, ensuring transparency and fairness.
Customer Service Commitment
Our customer service team is here to assist you with any questions or concerns regarding your order or our policies. Your satisfaction is our priority, and we aim to provide a responsive and supportive experience.
Missing Items Policy
Notification Period
If your package is missing items or has not been delivered, you have 30 days from the delivery date to notify us. It is essential to reach out within this timeframe to allow us to assist you effectively.
Steps to Resolve
- Check Your Order: Log into your account and verify the items listed in your order. Some items may ship separately.
- Track Your Package: Use the tracking number provided in your shipping confirmation email to check the latest delivery updates.
Thank you for choosing Combat Iron Apparel Co. We appreciate your support and look forward to serving you!
