Returns and Exchange Policy

Returns and Exchanges Policy

Return and Exchange Process: All returns and exchanges must be initiated through our online Returns/Exchange Portal. To ensure a seamless process, please adhere strictly to the guidelines provided on our portal.

Portal Access: Enter the Returns/Exchange Portal

Steps for Returns/Exchanges:

  1. Follow the detailed instructions on our portal.
  2. Ensure that all items are returned to our fulfillment center with a valid Return Merchandise Authorization (RMA). Items without an RMA will not be processed.

Timeframe: Returns and exchanges must be initiated within 30 days of the original purchase. We accept only items in new, unworn condition.

Item Condition: For a return or exchange to be eligible, items must be:

  • Unworn
  • Unwashed
  • Free from any stains, damage, pet hair, or odors

Items that do not meet these standards will be declined. Note that discontinued or one-time items, as well as all clearance items, are final sale and not eligible for returns or exchanges.

Processing Time: Please allow up to 10 business days for the processing of your return or exchange once it is received at our facility.

Fees:

  • Refunds: A $5.00 restocking fee will apply.
  • Exchanges: No processing fee applies.

Defective Products: If you receive a defective item, please contact our support team immediately with your order number and photos of the defect at customerservice@combatironapparel.com

Specialty Items: Exchanges for discontinued or specialty items may not be possible due to limited inventory. Swimwear bottoms are non-returnable for hygiene reasons.

Shipping Costs: Original shipping costs are non-refundable. However, free return shipping labels are provided for exchanges.

Missing Items: If your order is missing items, you must notify us within 72 hours of delivery. Check your account and track your package using the provided information. If your package is marked as delivered, please allow an additional 24 hours before contacting support.

This policy is designed to ensure that both the returns and exchanges are handled efficiently and to the satisfaction of our customers.

NEED HELP FINDING YOUR ORDER?

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RETURNS? EXCHANGES? NO PROBLEM.

ENTER PORTAL NOW

EXCHANGE/RETURN POLICY

We sincerely apologize for any inconvenience caused by receiving a damaged or incorrect item. We understand the frustration of eagerly awaiting an order only to find it is not as expected. Our team is committed to resolving these issues promptly. Please follow the steps below to address the situation:

Steps to Address Order Errors:

  1. Verify the Product: Please check your order form to confirm that the item received matches the item listed. Orders are fulfilled based on the information provided on the order form.
  2. Report Discrepancies: If there is a discrepancy between the received item and what is listed on the order form, please contact our Customer Service Team. We will review your case and take appropriate action to correct the error.

email: customerservice@combatironapparel.com

Size adjustments are an ongoing aspect of the apparel industry. To facilitate a seamless exchange process, we ensure that items eligible for size changes must be in new condition—unworn, unstained, and undamaged. Here’s how to proceed:

Step 1: Identify the order number associated with the product you wish to exchange.

Step 2: Access our Returns/Exchange Portal and quickly initiate the process to exchange the item for your desired size.

We are committed to making our exchange process as efficient and straightforward as possible.

**COMBAT IRON DOES NOT REFUND THE ORIGINAL SHIPPING COST TO THE CUSTOMER. ANY RETURN TO ORIGINAL FORM OF PAYMENT REQUIRES A $5.00 RESTOCKING FEE DEDUCTED FROM THE ORIGINAL ORDER TOTAL.

ORDER HELP

TO LOCATE YOUR ORDER, PLEASE USE THE TRACKING # PROVIDED TO YOU BY EMAIL AND ENTER IT HERE

CLICK HERE TO TRACK YOUR ORDER: TRACK NOW


**All orders are shipped via UPS or USPS, so please use UPS or USPS to track your order as other carriers can not assist. First please use our website tracking device.

Of course! Our Customer Service Team is ready to assist you with order modifications. Please email us with your order details, the issue you are encountering, and your desired changes. To ensure your request can be processed, you must contact us within 48 hours of placing your order. After this period, orders are locked for fulfillment and cannot be altered. Please reach out promptly to accommodate any necessary adjustments.

During the checkout process, you are given the option to release your email to us due to privacy, however if you do not allow this, you are not given an email for your tracking information.

Please be sure to allow us your email information allowing us to continue providing you updates during the shipping process.

**Please Reach out to our Customer Service Team to recover your tracking info

customerservice@combatironapparel.com

This is an issue that not only our company deals with, but any company that ships products. Often your tracking # will show delivered but you do not see it due to early scan per the carrier. Customers have up to 7 days to notify our CS team if an order showing delivered is not located due to claim time limitations.

Please wait at least 48 hours before reaching out to ensure the package doesn't show up (99% of time this is the situation) to our CS Team.

contact: customerservice@combatironapparel.com

FIRST OFF, WE ARE SORRY FOR THE MISTAKE!! WE KNOW HOW ANNOYING WAITING PATIENTLY FOR SOMETHING ONLY FOR IT TO ARRIVE DAMAGED OR WRONG GOES.

However, our team is here for you to help take care of these accidents. Please follow the steps below to resolve this issue:.

STEPS TO FIX ERRORS:

1.) CHECK ORDER FORM AND CONFIRM THE ITEM IS INCORRECT (orders are fulfilled per what shows on the order form, not what you meant to select)

2.) IF THE ITEM IS INCORRECT PER ORDER FORM, PLEASE JUST REACH OUT TO CUSTOMER SERVICE TEAM AND THEY ARE HERE TO HELP YOU GET THIS TAKEN CARE OF.

email: customerservice@combatironapparel.com

3.) OUR FULFILLMENT TEAM WILL HANDLE THE ISSUE PER SPECIFIC ISSUE AND HELP YOU GET YOUR CORRECT PRODUCT AS QUICK AS WE CAN.

**PLEASE ALLOW UP TO 72 HOURS FOR A REPLY PER ISSUE ORDERS

Our Fulfillment Center receives all orders in order they were placed.

Most orders are packaged and shipped within 3-5 DAYS of being placed. During Holiday seasons we may have an influx of orders resulting in 5-10 fulfillment time.

Once your order is packaged and scanned in with the postage carrier, you will be emailed a shipping confirmation along with a tracking number. Please use this to track your order. If you never received an email, it is because our fulfillment team was not allowed your email to use to issue you a tracking email.

*Once the package is scanned in by the postage carrier. standard shipping can take between 2-5 days average.

No worries. We understand this happens. Please just email our support team and they will gladly apply it to your order as long as it is still an active discount.

OTHER COMMON SHIPPING QUESTIONS

We ask you double check your order before processing it as we are not liable for shipping to an incorrect address. Once your order is shipped, we allow up to 48 hours to request an edit. Please reach out to our CS Team at: customerservice@combatironapparel.com

Yes! For many years we have become accustomed to shipping hundreds of orders on a regular to our Military locations all over the Map.

We offer many discounts to help our customers keep money in their pocket.

While offering numerous discounts on the site, only 1 discount is allowed to be used per order. We encourage you to use the higher discount or the best offer that helps you save $.

For any questions regarding discounts or sale prices, please reach out to our Customer Service Team.