file an exchange or return
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Quick Return & Exchange Steps:

• Go to the Returns & Exchange Portal at the bottom of our website

• Enter your order number and email to locate your order

• Select Return or Exchange and follow the step-by-step prompts

• Confirm your submission and download your pre-paid label

  • All returns back to the original form of payment are subject to a $5 restocking fee

    • Ship the item back using the provided return label

    • Do not send returns without using the portal — unauthorized returns will be refused

  • Items that have previously been exchanged cannot be exchanged again

  • Decals and Patches are final sale

EXCHANGE/RETURN POLICY

We sincerely apologize for any inconvenience caused by receiving a damaged or incorrect item. We understand the frustration of eagerly awaiting an order only to find it is not as expected. Our team is committed to resolving these issues promptly. Please follow the steps below to address the situation:

Steps to Address Order Errors:

  1. Verify the Product: Please check your order form to confirm that the item received matches the item listed. Orders are fulfilled based on the information provided on the order form.
  2. Report Discrepancies: If there is a discrepancy between the received item and what is listed on the order form, please contact our Customer Service Team. We will review your case and take appropriate action to correct the error.

email: customerservice@combatironapparel.com

Size adjustments are an ongoing aspect of the apparel industry. To facilitate a seamless exchange process, we ensure that items eligible for size changes must be in new condition—unworn, unstained, and undamaged. Here’s how to proceed:

Step 1: Identify the order number associated with the product you wish to exchange.

Step 2: Access our Returns/Exchange Portal and quickly initiate the process to exchange the item for your desired size.

We are committed to making our exchange process as efficient and straightforward as possible. Please note, Previously exchanged items are in-eligible for another return or exchange.

**COMBAT IRON DOES NOT REFUND THE ORIGINAL SHIPPING COST TO THE CUSTOMER. ANY RETURN TO ORIGINAL FORM OF PAYMENT REQUIRES A $5.00 RESTOCKING FEE DEDUCTED FROM THE ORIGINAL ORDER TOTAL.

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TO LOCATE YOUR ORDER, PLEASE USE THE TRACKING # PROVIDED TO YOU BY EMAIL AND ENTER IT HERE

CLICK HERE TO TRACK YOUR ORDER: TRACK NOW


**All orders are shipped via UPS or USPS, so please use UPS or USPS to track your order as other carriers can not assist. First please use our website tracking device.

Once your order is placed, you have a 15-minute window to request any changes or cancellations. After that time, your order is immediately sent to our fulfillment system and cannot be modified, canceled, or updated in any way.

We recommend double-checking all order details before completing your purchase.

During the checkout process, you are given the option to release your email to us due to privacy, however if you do not allow this, you are not given an email for your tracking information.

Please be sure to allow us your email information allowing us to continue providing you updates during the shipping process.

**Please Reach out to our Customer Service Team to recover your tracking info

customerservice@combatironapparel.com

This is an issue that not only our company deals with, but any company that ships products. Often your tracking # will show delivered but you do not see it due to early scan per the carrier. Customers have up to 7 days to notify our CS team if an order showing delivered is not located due to claim time limitations.

Please wait at least 48 hours before reaching out to ensure the package doesn't show up (99% of time this is the situation) to our CS Team.

contact: customerservice@combatironapparel.com

FIRST OFF, WE ARE SORRY FOR THE MISTAKE!! WE KNOW HOW ANNOYING WAITING PATIENTLY FOR SOMETHING ONLY FOR IT TO ARRIVE DAMAGED OR WRONG GOES.

However, our team is here for you to help take care of these accidents. Please follow the steps below to resolve this issue:.

STEPS TO FIX ERRORS:

1.) CHECK ORDER FORM AND CONFIRM THE ITEM IS INCORRECT (orders are fulfilled per what shows on the order form, not what you meant to select)

2.) IF THE ITEM IS INCORRECT PER ORDER FORM, PLEASE JUST REACH OUT TO CUSTOMER SERVICE TEAM AND THEY ARE HERE TO HELP YOU GET THIS TAKEN CARE OF.

email: customerservice@combatironapparel.com

3.) OUR FULFILLMENT TEAM WILL HANDLE THE ISSUE PER SPECIFIC ISSUE AND HELP YOU GET YOUR CORRECT PRODUCT AS QUICK AS WE CAN.

**PLEASE ALLOW UP TO 72 HOURS FOR A REPLY PER ISSUE ORDERS

Our Fulfillment Center receives all orders in order they were placed.

Most orders are packaged and shipped within 3-5 DAYS of being placed. During Holiday seasons or sales we may have an influx of orders resulting in 5-10 fulfillment time.

Once your order is packaged and scanned in with the postage carrier, you will be emailed a shipping confirmation along with a tracking number. Please use this to track your order. If you never received an email, it is because our fulfillment team was not allowed your email to use to issue you a tracking email.

*Once the package is scanned in by the postage carrier. standard shipping can take between 2-5 days average.

No worries. We understand this happens. Please just email our support team and they will gladly apply it to your order as long as it is still an active discount.