ORDERS/RETURN POLICY

COMBAT IRON APPAREL CO. RETURN & EXCHANGE POLICY

We proudly stand behind the quality of our gear, but if something isn’t right, we’ll make it right—within reason.

Return & Exchange Window:

All returns or exchanges must be initiated within 30 days of the original purchase date and only apply to items that are still in new, unused condition.

Shipping: If eligible for a refund/exchange, a shipping label will be available for print via the portal.

Eligibility Requirements:

Returned items must be free of the following:

  • Stains or deodorant marks
  • Perfume, cologne, sprays, or body scents
  • Pet hair or any signs of wear
  • Rips, cuts, or visible damage
  • Makeup or dirt

Return Portal Only:

All returns and exchanges must be submitted through our official Returns & Exchanges Portal, located at the bottom of our website or here:

We do not accept returns or exchanges without a valid request submitted through this portal. Any unauthorized return received without portal submission will be refused and returned to sender.

  • Clearance & Specialty Items:
    clearance items are FINAL SALE—no returns or exchanges allowed.
  • discontinued or limited-run, it may not be eligible for exchange or return.

Processing Time:

Please allow up to 10 business days after your return arrives at our facility for it to be processed.

Refund Policy:

  • non-refundable.
  • $5.00 restocking fee deducted from the order total.

Underwear & Swimwear Policy:

All swimwear bottoms must be returned with the original sanitary hygiene liner intact to be accepted.

Need Help?

For assistance, reach out to our team at:

CustomerService@CombatIronApparel.com

Once your order is placed, you have a 15-minute window to request any edits or changes to the delivery address. All edits must be made directly through your post-purchase confirmation page during that time. After 15 minutes, your order is locked in for processing and shipment. We ship to the exact address provided at checkout to avoid errors on our end, so please ensure it’s correct before placing your order. Please understand that we are not responsible for replacing or refunding orders that were shipped to an incorrect address provided by the customer at checkout. Please double-check your shipping information before completing your purchase to ensure accurate delivery

We always send out an email to you once your order is placed, once your order is fulfilled and once your order is delivered.

However often times the customer will forget to put their email on the order OR will misspell* their email during checkout.

Last resort, check your spam box. We'd hate for your email to think we're spam but it could be worst.

COMBAT IRON APPAREL CO. ORDER CANCELLATION POLICY

We understand mistakes happen—if you need to cancel your order, we’ve got a short window to make it happen.

15-Minute Cancellation Window:

All order cancellations must be requested within 15 minutes of placing your order. Cancellations or edits can only be made directly through your post-purchase confirmation page during this window. After 15 minutes, your order is locked in for processing.

Call or Email Cancellations:

To ensure speed and accuracy, we accept cancellation requests via email or phone. Our system is fully automated, and orders move to our fulfillment team quickly.

Already Shipped?

If your order has already shipped or entered fulfillment, it cannot be canceled or edited until it has been delivered. Once received, you may initiate a return or exchange through our Returns & Exchanges Portal.

SHIPPING / TRACKING

Our Fulfillment Center receives all orders and ships them in the order they were placed.

Most Customers orders are packaged and shipped within 3-5 business days of being placed. During Holiday season or sales our shipping timeframe may extend to 5-10 business days. Once your order is packaged and shipped, you will be emailed a shipping confirmation and tracking number. Please use this to track your order.

Once the package is handed off to the postage carrier, standard shipping can take between 2-7 days.

Like all, our shipping is based off our business days: Monday-Friday.

Please scroll to the bottom of our website and click “Order Help.” From there, access the Returns & Exchange Portal, enter your order information, and follow the step-by-step instructions to resolve any issues with your delivery.

Please note, If shipping protection is not purchased at checkout, Combat Iron Apparel is not responsible for lost, stolen, or damaged packages. In cases where we submit a USPS claim on your behalf and the items are no longer in stock, store credit will be issued once the claim is resolved. To guarantee replacement or refund to your original payment method, we strongly recommend adding shipping protection to your order.

Yes! For many years we have become accustomed to shipping hundreds of orders on a regular to our Military locations all over the Map.

DISCOUNTS/WHOLESALE

WE ARE PROUDLY PARTNERED WITH GOVX TO PROVIDE ALL GOVERNMENT AND MILITARY MEMBERS AN EFFECTIIVE AND SIMPLE WAY TO VERIFY FOR YOUR 15% OFF DISCOUNT CODE.

CLICK HERE FOR VERIFICATION

Thank you for your interest in becoming a Combat Iron Apparel wholesale retailer. We proudly offer wholesale ordering to authorized retailers and businesses who potentially like to carry our apparel in their place of business.

Please reach out to our support team for more information and we will be happy to get you squared away.

email: customerservice@combatironapparel.com

REWARDS PROGRAM

YES!!

At Combat Iron we choose our Tactical Athletes carefully to ensure we have the best team representing the brand and each other. We are a company that started from a living room and has continued to grow each and every day. We know our growth is largely dependent on not just the quality product we offer, but all of our Tactical Athlete™ Ambassadors who represent our name.

SIGN UP HERE

FAQ


What makes Combat Iron Apparel Co. different from other Patriotic Athletic Apparel brands?

At Combat Iron Apparel Co., we believe that style and function should go hand-in-hand. We offer a wide range of products that not only look great but also perform to the highest standards. Our products are made from the finest materials, ensuring maximum comfort and durability. We also offer a 100% satisfaction guarantee, so you can be confident in your purchase.

How do I find the right size for me? Do you have a sizing chart?

To help you find the right size, we've provided detailed size charts on each product page. Simply measure yourself and compare your measurements to the size chart to find the best fit. If you're still unsure, don't hesitate to contact us for assistance.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Shop Pay and Apple Pay.

How long will it take to receive my order?

Orders typically take 3-5 business days to ship from our facility in Gainesville, GA, depending on your distance. However, during holiday seasons and higher order volume times, this can be extended to 5-10 days. We always ship our order as quickly and efficiently as our fulfillment team can handle to ensure quick deliveries.

Package says delivered but I don't have it, what do I do?

If your tracking shows the package as delivered but you haven’t received it, we recommend first checking with neighbors, around your property, or any alternate delivery spots (e.g., porch, garage, side door).

If you’re still unable to locate the package, please contact our customer service team within 15 days of the delivery date so we can assist you and file a claim if needed.

Please note: If we are not made aware of the issue within 30 days of the delivery date, we are no longer able to submit a claim with the carrier.

Can I track my order?

Yes, you can track your order by logging into your account and clicking on "Order History." You'll be able to see the current status of your order, as well as the estimated delivery date.

What is your return policy?

If you're not completely satisfied with your purchase, you may return it for a full refund within 30 days of receiving your order. Simply contact us to initiate the return process via email or through our return portal. Read more about our return policy before to ensure your product is still able to be returned.

Can I exchange an item?

Yes, you can exchange an item for a different size or color. Simply contact us to initiate the exchange process. Our exchange period ends after 30 days of purchase date.

Do you ship internationally?

Currently we ship to Canada and to US services stationed overseas with an APO, AFO, AEO, etc.

Are your products made from sustainable materials?

Yes, we are committed to using sustainable materials in our products, whenever possible. We believe that it's important to do our part to protect the environment and create a better future for everyone.

What is the warranty on your products?

All of our products come with a 90-day warranty, covering any manufacturing defects. If you experience any issues with your product, please contact us for assistance to get your product replaced or a new type instead. Please have photos ready for the damanged area for our claims department. 

How do I care for my Combat Iron Apparel Co. products?

To ensure the longevity of your products, we recommend following the care instructions on the label. If no label, we recommend cold wash and hang dry your garments. 

Do you offer military or service discounts?

Yes, we offer a military and service discount to all active and retired military personnel, as well as first responders, teachers, medical staff and students. Please find an easy access point on the top bar of our website. 

Is this brand veteran-owned?

Yes, Combat Iron Apparel Co. is proudly a 100% Veteran/LEO Owned brand. We are committed to supporting the military and veteran community as well as our local and all police, fire and ems servicemen and woman.

Do you offer an ambassador program?

Yes, we do offer an ambassador program named the Tactical Athlete Club. You can earn up to 10% cash back on all orders bought through your social shares.

Do you offer a rewards program?

Absolutely! We offer an easy, no stress style rewards program that keeps up with your points and rewards for you without you having to worry about it. Once you enroll in our rewards program during the purchase process or prior, every order you purchase on that account will be tracked and rewarded back to you. You'll earn points for every purchase you make and other small options to gain more points by performing, which you can then redeem for discounts, free shipping, and other perks.

I can't get ahold of customer service it seems. What do I do?

If you're having trouble getting in touch with customer service, please check the email you are using and confirm it is correct. That is usually the biggest error that we found customers have.

** Sending multiple emails regarding the same order in a very short amount of time only delays the return emails, due to excess amount of pending customer emails. 

*** Our Customer Service team replies to orders in the order they are received, so please be patient and wait while our team helps other customers as well. 

email: customerservice@combatironapparel.com

PRODUCT WARRANTY

All Combat Iron Apparel Co. products are backed by a 90-day warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal wear and tear. If you experience any issues with your product within this timeframe, please reach out to our customer service team for assistance. We are committed to resolving any problems promptly, offering repair, replacement, or store credit options based on the specific circumstances of your claim. This warranty does not cover damages caused by accidents, improper use, or normal wear and tear beyond the expected life of the materials.