Imagine when you were gone from your vehicle for just a moment and somebody stole it, after reporting to the police you would let your insurance company know so you can get somebody to locate your car or to give you a new one. That is the same concept for Route, however the order is your car in this scenario.
Route helps cover the customer from any reasoning not to receive their orders. In the recent past, shipping has became a huge problem for majority of ALL eCommerce businesses as shipping amounts continue to climb. Due to the recent pandemic, shipping carriers are struggling to find new employees to help with their increase demand, only causing more issues for customers.
Route will give you the sense of security and peace of mind that If something does happen to your order whether stolen, damaged, says “delivered” but never actually came, lost, etc, they will ensure you get a replacement or refund back on your account.